Supercharge Zendesk CSAT Surveys with CX Cards & Empower Agents

Improve customer experience by integrating CX Cards with Zendesk. Automatically send surveys at key moments—when a ticket is opened, resolved, or closed—to capture valuable feedback and enhance service quality.

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Trusted by the fastest growing companies

Gain Actionable Customer Insights Instantly

CX Cards enables Zendesk agents to track customer sentiment seamlessly within their workflow. By automating feedback collection, support teams can proactively address issues and optimize customer interactions.

Simple Setup, Immediate Results

No complicated configurations—install and activate in just a few clicks. Set up automated email surveys effortlessly and start gathering insights without needing IT support.

Key Features

Automated Surveys for Critical Moments

Trigger email surveys based on Zendesk events, such as ticket creation, status updates, or resolution.

Tailored Survey Conditions

Customize survey triggers based on specific criteria to ensure targeted, relevant feedback collection.

Role-Specific Survey Targeting

Send surveys to different customer segments, such as first-time users or priority clients, to collect meaningful insights.

Zendesk Data Integration

Automatically store and analyze survey responses within Zendesk for continuous service improvement.

How It Works

CX Cards automates surveys based on key events, captures feedback, generates insights, and triggers alerts or cases for proactive customer support.

Event Triggers

such as Ticket Created or Deal Won
Automatically

send email survey
Capture feedback

and generate analytics
Associate CX Insights

automatically with contacts/ accounts
Create alerts

based on feedback
Create Tickets

based on alerts

Use Cases

Customer Satisfaction Monitoring

Track feedback throughout the support journey to measure and improve customer satisfaction.

Agent Performance Assessment

Use survey insights to evaluate and enhance agent effectiveness.

Ticket Resolution Feedback

Understand customer sentiment post-resolution to refine service processes and optimize response quality.

Support Workflow Enhancements

Leverage feedback insights to streamline support operations and improve ticket resolution efficiency.

Event-Based Survey Automation

Track Key Customer Interactions

Monitor customer experience across various touchpoints by triggering automated email surveys when tickets are opened, updated, or resolved. Capture feedback in real time to enhance support processes.

Automated Surveys at Critical Stages

Deploy surveys at pivotal points in the customer journey—such as first response, ticket resolution, or follow-ups—to ensure valuable insights are gathered at the right moments.

Flexible Trigger and Recipient Customization

Configure surveys based on Zendesk ticket conditions, business rules, and customer roles. Target specific groups, such as new users or high-priority clients, for more relevant feedback.

Comprehensive Event Tracking

Keep track of customer interactions by monitoring ticket updates, agent responses, and resolution status. Use real-time insights to refine customer support strategies and improve overall satisfaction.

Automated Response Actions

Turn Feedback into Action

Trigger Zendesk updates, automate notifications, and streamline workflows based on survey responses.

Real-Time Data Utilization

Automatically update Zendesk ticket records, escalate issues, and send alerts to managers based on survey insights. Ensure that feedback leads to meaningful actions.

Seamless Team Collaboration

Post survey insights directly within Zendesk for improved team communication. Ensure that agents have the latest feedback to refine service approaches and enhance customer experience.

Comprehensive Feedback Management

Store and analyze survey responses within Zendesk to drive data-driven improvements in support operations.

Security & Compliance You Can Trust

We ensure your customer feedback is managed securely, adhering to industry best practices for data protection.

Get Started with CX Cards Today!

Free Trial Available – Experience automated survey benefits risk-free.
Easy to Set Up – Start collecting customer insights in minutes.
Boost Your Zendesk Support – Make data-driven improvements to customer service.