Effortless Survey Automation for IT & Customer Support Teams in ServiceNow

Enhance your ServiceNow experience with automated surveys that capture valuable feedback at key moments—when incidents are logged, updated, or resolved. Improve service quality with real-time insights.

Trusted by the fastest growing companies

Get Customer & Employee Feedback Without the Hassle

CX Cards seamlessly integrates with ServiceNow, enabling automatic survey distribution based on support and IT workflows. Gather actionable insights directly in your ServiceNow sidebar to refine your processes and elevate customer satisfaction.

Quick Setup, Immediate Results

No technical expertise required—install and configure in minutes. Automate email surveys and start capturing responses instantly.

Core Features

Automated Surveys for ServiceNow Workflows

Send surveys automatically when incidents are opened, updated, or closed, ensuring timely feedback collection.

Custom Rules for Survey Distribution

Define conditions to control when and to whom surveys are sent, ensuring relevant and meaningful insights.

Targeted Feedback Collection

Survey specific user groups, employees, or customers to gain precise insights for service improvements.

Seamless ServiceNow Integration

Link survey responses to tickets, requests, or user profiles for streamlined data analysis and reporting.

How It Works

CX Cards automates surveys based on key events, captures feedback, generates insights, and triggers alerts or cases for proactive customer support.

Detect key ServiceNow Events

such as incident resolution or service request completion
Automatically Trigger

a survey email to collect real-time feedback
Aggregate Responses

and generate analytics for performance insights
Associate Feedback

with relevant ServiceNow records for easy tracking
Set up Notifications

for negative responses to enable quick action
Create Follow-up Tasks

or tickets based on survey results to enhance service operations

Use Cases

Measure Customer Satisfaction with Real-Time Feedback

Understand how customers feel at different stages of their support journey and use insights to enhance their experience.

Improve Agent Performance

Evaluate agent interactions based on customer feedback and implement targeted coaching or improvements.

Optimize Ticket Resolution Processes

Capture insights from resolved tickets to identify patterns and refine your approach to faster, more effective resolutions.

Enhance Support Workflows

Leverage survey data to streamline operations, eliminate inefficiencies, and ensure consistently high service quality.

Event-Based Survey Automation

Capture Feedback at Key Moments

Automatically trigger surveys based on customer interactions, such as when a ticket is created, updated, or resolved.

Timely Surveys for Maximum Impact

Send surveys at critical points—like first response, resolution, or follow-up—to gather meaningful insights when they matter most.

Customizable Triggers & Audience Targeting

Define survey rules based on ticket type, customer priority, or other conditions to ensure the right questions reach the right people.

Comprehensive Experience Tracking

Monitor and analyze customer interactions to uncover trends, improve response times, and boost satisfaction.

Automated Actions & Insights

Turn Feedback into Measurable Improvements

Automate record updates, trigger workflows, and send alerts based on survey results to enhance responsiveness.

Instant Alerts & Case Escalations

Automatically escalate negative feedback by generating alerts or creating follow-up tickets in ServiceNow.

Comprehensive Data Tracking

Store survey results within ServiceNow to track trends, analyze customer sentiment, and optimize operations.

Collaborate More Effectively

Enable teams to access real-time feedback insights within ServiceNow to resolve issues faster and improve efficiency.

Security & Compliance You Can Rely On

CX Cards ensures your feedback data is securely managed, adhering to the highest industry standards for data protection.

Get Started with CX Cards Today!

Free Trial Available – See the impact of automated surveys risk-free.
Easy to Install & Configure – Get started in just a few clicks.
Enhance ServiceNow Workflows – mprove support and IT operations with real-time customer feedback.